FAQ

Helpful Information

 

What is your Cancellation Policy

Any items cancelled within 14 days of your event will be charged at full rental rate plus taxes.

Do you deliver?

Yes, we do offer delivery. Delivery rates will vary depending on delivery specifics. Time specific deliveries and pick ups we charge extra for this as we will be arranging our other deliveries around your event.

IS THERE A DELIVERY CHARGE?

Yes, there is a delivery charge. The charge is determined by ZIP code in the Dallas/Fort Worth area. The delivery charge does not include set up and/or break down of the rented items.

WILL YOUR DELIVERY DRIVER CARRY TABLES & OTHER RENTALS INTO MY HOUSE, DOWNSTAIRS ETC.?

No, we cannot do this for insurance and liability reasons. Our delivery personal will stack them in an organized, mutually convenient location and pickup them up from the same point. Most often this would be your back yard or front door. Anything beyond that is your responsibility.

Is there an extra cleaning charge for wine spills and can I use candles?

Most food stains will not incur extra charges. Although big candelabras with candles are beautiful, candle wax will damage our linens and you will be billed a replacement costs as outlined on your invoice upon discovery as well as burns and/or staple holes, mildew, permanent stains, and any missing linens.

I did not use all my items, will I get a refund?

Unfortunately, no. Rental items are charged for time out, not for use. Once the rental item leaves the warehouse we are not able to rent the item to other customers and when returned they are prepared for next rental.

DO YOU SET UP THE TABLES AND CHAIRS?

This service can be provided for an extra fee depending on the time of year and the scope of what is required.

What if something is damaged during my reception?

Damage to linen is considered cigarette burns, wax from candles, cuts and mold. Do not worry about a spilled glass of wine. Will be subject to pay full price for item(s).

Question

Please do not attempt to launder any linens we will do them for you and treat difficult stains.